At Bree & Co we want you and your pets to love what you buy. If something isn’t right with your order, please get in touch and we’ll sort it out.
Our guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This applies to all items, including sale and discounted items.
Faulty, damaged, incorrect or not as described
If your item arrives faulty or damaged, isn’t what you ordered, or doesn’t match its description, we’ll offer a repair, replacement or refund as required by the Australian Consumer Law. We’ll cover the cost of return postage.
Please let us know within 10 days of receiving your order so we can help as quickly as possible. This doesn’t limit your rights under the Australian Consumer Law.
Change of mind
We don’t offer refunds, returns or exchanges for change of mind, including where the wrong size or measurements were supplied for custom or made-to-order items such as custom cage liners. Please check sizes and product details carefully before ordering, and contact us if you’re unsure.
How to start a return
- Email [email protected] with your order number.
- Tell us what’s wrong and include a photo of the fault, damage or incorrect item.
- We’ll reply with return instructions. Please don’t send items back before we’ve been in touch.
Refunds
Once we’ve received and checked your return, we’ll process your refund to your original payment method within 5–7 business days. For faulty or incorrect items, your original shipping cost will also be refunded.
Boarding
Boarding bookings and cancellations are covered by our Boarding Terms & Conditions.
Questions?
Email [email protected] or call 1300 041 031.