Thanks for shopping with Bree & Co. This page explains how we ship orders within Australia.
Where we ship
We ship to addresses all around Australia, including P.O. boxes. We don’t currently ship overseas.
Dispatch times
- Most in-stock items: usually dispatched within 2–5 business days.
- Handmade fleece bedding and liners: made to order in our Kilsyth store, so please allow 5–14 business days for dispatch.
We don’t dispatch on weekends or public holidays. In busy periods dispatch can take a little longer. If your order is going to be noticeably delayed, we’ll contact you by email or phone.
Shipping costs
Shipping is calculated at checkout based on your order and delivery address. Any free shipping offers are shown in your cart and at checkout.
- Standard items: $9.95 flat rate.
- Bags of pellet food: these are heavy, so shipping is $14.95 for the first bag and $4 for each extra bag. If your order includes a cage, it’s the cage shipping rate plus $4 per bag.
- Free shipping offers shown in your cart still apply to orders that include food.
Pick up in store
You can choose to pick up your order from our store in Kilsyth, Victoria at checkout. We’ll let you know when it’s ready. Hay is available for in-store pick up only.
Tracking your order
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. Tracking usually becomes active within 24 hours.
Damaged, lost or incorrect orders
If your order arrives damaged, goes missing in transit, or isn’t what you ordered, please email [email protected] with your order number and a photo of the problem (if it’s damaged). Please keep the packaging until we’ve sorted it out. We’ll arrange a replacement or refund. You don’t need to deal with the courier yourself.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. See our Return & Refund Policy for full details.