Small Animal Boarding Terms & Conditions

Please read the following terms and conditions carefully before booking. By placing a boarding reservation with Bree & Co, you acknowledge that you have read, understood, and agree to all terms outlined below.

1. General Admission Policy

  • The owner guarantees that any known health or behavioural concerns regarding their guinea pig(s) or rabbit(s) have been fully disclosed prior to boarding. Pets are considered healthy and fit for boarding unless otherwise stated.
  • Bree & Co reserves the right to refuse boarding for any animal that appears to be unwell or has undisclosed medical conditions upon arrival, without providing further explanation.
  • All pets must arrive clean and well-groomed. If grooming or bathing is required upon arrival, additional fees will apply.

2. Drop-Off & Pick-Up

  • For your pet’s safety, all animals must arrive and depart in an appropriate, secure carrier.
  • Drop-off hours: 2:00 PM – 4:00 PM
  • Pick-up hours: 10:00 AM – 12:00 PM
  • If alternative times are required, please email us at [email protected] in advance. After-hours collection can be arranged for an additional fee.
  • Please note: There will be no drop-offs or pick-ups on Christmas Day or New Year’s Day.
  • If someone other than the owner is collecting the pet, written consent from the owner is required and the individual must present valid photo identification.

3. Payment Terms

  • Full payment for boarding services, veterinary care, and any additional services is required at the time of booking.
  • A $50 cancellation fee applies to cancellations made within 7 days of the scheduled boarding period.
  • Any extra charges incurred during the stay, such as veterinary care or extended stays, must be paid in full before the pet can be collected.

4. Health & Vaccination Requirements

  • All rabbits must be vaccinated against Rabbit Haemorrhagic Disease Virus (RHDV) at least 14 days before boarding. Proof of a current vaccination must be provided at check-in.
  • All pets must have received a vet-prescribed flea and mite treatment within the last 3 months before the end of their stay. Proof must be provided at booking or emailed to [email protected] at least 48 hours before check-in.
  • All pets must be free from fleas, mites, and other parasites upon arrival. If a pet arrives with parasites, Bree & Co reserves the right to refuse boarding or treat the animal at the owner’s expense.
  • Pets displaying signs of illness, infection, or poor health at admission may be refused boarding to protect the health of all boarders.
  • For full details, please see our Boarding Health Requirements page.

5. Veterinary Care

  • If your guinea pig(s) or rabbit(s) require veterinary care during their stay, all associated costs will be the owner’s responsibility.
  • Bree & Co will make every reasonable effort to contact the owner or emergency contact before seeking treatment, unless it is deemed an emergency requiring immediate attention.
  • A transportation fee will apply if veterinary transport is required.

6. Boarding Environment

  • Bree & Co provides a stress-free and comfortable environment for all boarders. Owners are encouraged to provide detailed care instructions, including diet, medications, and any special needs.
  • If a pet experiences extreme stress or anxiety during their stay, the owner will be contacted to discuss possible solutions.
  • All enclosures are thoroughly cleaned and disinfected between boarders to maintain the highest hygiene standards.

7. Emergencies & Contact Information

  • The owner must provide up-to-date contact details and an emergency contact who is authorised to make decisions if the owner is unreachable.
  • In the event of an emergency, such as a fire or natural disaster, Bree & Co will make every reasonable effort to ensure the safety and evacuation of all pets in our care.

8. Uncollected & Abandoned Animals

  • Boarding fees will continue to accrue for each additional day a pet remains beyond the scheduled departure date, charged at a higher rate.
  • If a pet is not collected within 14 days of the scheduled pick-up date and the owner has not made contact or alternative arrangements, the pet will be considered abandoned.
  • Bree & Co reserves the right to rehome or surrender the animal to a local shelter or rescue organisation.

9. Liability & Indemnity

  • Bree & Co takes all necessary precautions to ensure the well-being of every pet in our care. However, we cannot be held responsible for any injury, illness, death, loss, or damages that may occur during the pet’s stay.
  • Bree & Co is not responsible for complications arising from pre-existing conditions, such as respiratory infections or digestive issues, that may worsen during the boarding period.

10. Acknowledgment

By booking a boarding stay with Bree & Co, you confirm that you have read, understood, and agree to adhere to all terms and conditions outlined above. You acknowledge that your pet(s) will be boarded at your own risk and that Bree & Co will not be held liable for any loss, injury, illness, or death that may occur during their stay.